Incompetency Abounds

I have little patience for incompetency in business matters. And yet, it is becoming apparent that it is the norm in American business today.

For example, I took my snowblower in to the hardware shop on October 18th because the recoil spring came unwound. Since it was bent, I didn't have any success in rewinding it. Thus, I had to take it in to the shop so they could order a new one. About three weeks or so went by and I still hadn't gotten a call stating that it was done. Naturally, I called to check on the status. The woman at the hardware shop informed me that they had been working towards finding out if it was under warranty still and then mumbled something about Sears. I told her I didn't know offhand if it came with a one or two-year warranty but I'd check and that I wasn't so concerned with that as I was with merely getting it fixed. As for Sears, I said I didn't know what they had to do with anything as I didn't purchase it at Sears I purchased it at Menards and that it was a Yardworks brand.

She tells me they had it down as a Sears brand. So she says she'll get on it and get back to me. I swear another week and a half goes by and I call again only to have this incompetent boob tell me she's unable to find a valid phone number for ordering parts. I tell her I'm a bit perplexed as to why she wouldn't contact me asserting as much and ask if I happened to have a number in my manual that I could provide her with. So I check and sure as shit, there's a phone number that works and the guy has the part.

I called the woman back, relayed the info and number and ask her if she thinks they might have the part overnighted to expedite the process. She says "Sure we can do that if you want to pay for it."

I'm like: "Me pay for it??"

She says: "Well, why would we pay for it?"

I say: "Uh because you've had the snowblower for over a month now and up until this point you didn't have a contact number for a parts dealer and I would think you would recognize that."

Needless to say the bitch didn't bite. So I call her yesterday to find out once again what the dealio is with the damn snowblower. She tells me the part hadn't come in by the time she left on Tuesday (before Thanksgiving when she last worked). She checks to see if it had since come in and apparently it hadn't.

So she then tells me she's going to contact them to find out if they sent it yet.

I dropped the f*in thing off on October 18th. It is today December 2nd. Now, this should be interesting as well because at the time I dropped it off, it was still under warranty (I checked, it was a two-year warranty). However, because the idiot shits over at A&C Hardware have been sitting on it for nearly two months, it remains to be seen if they'll try and stick me with a bill for service. Will keep you posted.

In the meantime, it hasn't come down heavy yet. We had a light dusting overnight Saturday so when I returned home on Sunday after Thanksgiving I had to shovel. We have a corner lot with a doublewide sidewalk too mind you.

More incompetency....

So, it keeps gettin' better. The following week (Oct. 25th) I crashed my car when some dumbass couldn't keep his sorry ass parked at the stop sign long enough for me to travel through the unobstructed intersection. The check was to have arrived today. BUT...because the asshats over at Esurance can't apparently listen and write, they missed "90 South" on the address prior to adding 7th Street, Minneapolis, MN and so the damn thing ended up back at UPS headquarters.

That's no even the half of it with Esurance.

I have no tolerance for these sorts of individuals in the business world. And, it is for this very reason that some people excel in life while others are destined for a life behind a fryer.